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If you are new to the NC DHHS Automated Background Check Management System, please look at the training videos listed below:

To setup a new account, please email ABCMSSupport@Improving.com with the following information:

Facility Name
Facility ID
License Number
SBI Agreement Number

For additional assistance please contact Help Desk at 919-213-7488 or email ABCMSSupport@Improving.com

Support desk hours Monday-Friday 8am-6pm

To make sure you have best experience possible, the ABCMS system will support only the most up-to-date version of the following internet browsers:

Mozilla Firefox
Internet Explorer
Google Chrome
Safari

Using an older or unsupported internet browser may cause web pages within the ABCMS to not function as intended. Please ensure you are using the most up-to-date version of your internet browser.

The background checking system requires Internet Explorer 9 or later. You can check your browser version by selecting "About Internet Explorer" in the browser menu. If you are running Internet Explorer 9 or later make sure you are not running in Compatibility View. For information on upgrading Internet Explorer visit http://www.microsoft.com/internetexplorer.

Compability View may be indicated in your Internet Explorer address bar by an icon similar to this one (indicated by the red outline) Compatibility Icon .