If you are new to the NC DHHS Automated Background Check Management System, please look at the training videos listed below:

Account Setup and User Management

New Applicant Workflow

Managing Applications

Managing Employees

Reporting and Notifications


FFPSA Instructions

To setup a new account, please email ABCMSSupport@Improving.com with the following information:

  • Facility Name
  • Facility ID
  • License Number
  • SBI Agreement Number 

For additional assistance please contact Help Desk at 919-213-7488 or email ABCMSSupport@Improving.com

Support desk hours Monday-Friday 8am-6pm

To make sure you have best experience possible, the ABCMS system will support only the most up-to-date version of the following internet browsers:

  • Mozilla Firefox
  • Internet Explorer
  • Google Chrome
  • Safari

Using an older or unsupported internet browser may cause web pages within the ABCMS to not function as intended. Please ensure you are using the most up-to-date version of your internet browser.

- Version: 20230930